aa44's Privacy Policy
Your personal information is our top priority — learn how we collect, use, and keep it safe.
aa44 ("we", "our", or "platform") operates a safe and reliable online gaming and betting service for players in Bangladesh. This privacy policy explains how aa44 collects your personal information, the purposes for which it is used, who it may be shared with, and how your information is kept secure. By using our platform, you are considered to have given your consent to the terms of this privacy policy.
We believe that user privacy is a fundamental right. That is why aa44 always manages your personal information with transparency and responsibility. Please read this policy carefully and contact us if you have any questions.
1 What Information We Collect
aa44 only collects the information necessary to provide you with the best service. We do not collect any unnecessary personal information.
1.1 Registration and Account Information
- Full name (Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Username and password (stored in encrypted form)
1.2 Financial Transaction Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Deposit and withdrawal amounts and history
- Transaction date and time
1.3 Automatically Collected Information
When you browse or use the aa44 platform, the following information may be collected automatically:
- IP address and device information
- Browser type and operating system
- Date, time, and session duration of platform access
- Click patterns and navigation history
- Cookies and equivalent tracking technologies (details in Section 7)
2 How Information Is Used
We use the information we collect for the following legitimate purposes:
Information is used to create, manage, and secure your account. It is our responsibility to verify age (21+) and confirm identity.
Financial information is used to correctly process deposit and withdrawal requests through bKash, Nagad, Rocket, and Upay.
Information is used to resolve your issues and improve your experience through 24/7 Bengali live chat support.
Information is used to analyse your gaming preferences and behaviour in order to provide more relevant game recommendations and offers.
Information is analysed to detect and prevent unauthorised transactions, multiple account use, and other fraudulent activities.
Email or messaging is used to share important account notifications, bonus updates, and service changes with you.
3 Sharing Information with Third Parties
aa44 never sells, rents, or unauthorisedly shares your personal information with third parties. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Necessary information may be shared with trusted partners for the performance of specific services such as payment processing, technology infrastructure, and customer support. These partners are required to comply with our privacy standards and may only use the information for the designated purpose.
3.2 Legal Obligations
Relevant information may need to be disclosed in response to a court order, legal obligation, or a lawful request from a government authority.
3.3 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases, the new controller will be required to comply with the terms of this privacy policy.
4 Data Security Measures
aa44 applies industry-standard technical and administrative measures to keep your personal information secure.
All data transmissions are protected by 256-bit SSL (Secure Socket Layer) encryption, which guards your information against unauthorised access.
Your information is stored in encrypted databases and only authorised staff can access the information they need.
Two-factor authentication (2FA) is provided to give your account an extra layer of protection.
Our staff follow a "need-to-know" principle — each person can only see the information required for their own role.
However, no digital system is entirely free of risk. We therefore ask that you keep your password private, avoid logging in on public Wi-Fi, and contact us immediately if you notice any unusual activity on your account.
5 Data Retention Period
aa44 retains your personal information only for as long as necessary. The retention period is determined on the basis of the following criteria:
- Active account: All information is retained for as long as the account remains active.
- Closed account: After an account is closed, certain information may be retained to meet legal and regulatory requirements.
- Transaction records: Financial transaction records are retained for the period required to fulfil legal obligations.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last for a maximum of 12 months.
Once the specified period has passed, your information is securely deleted or anonymised.
6 Your Rights
As a user of aa44, you have the following rights over your personal information:
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
If any of your information is inaccurate or incomplete, you may request a correction. We will update it as soon as possible.
In certain circumstances you may request that your personal information be deleted, although some information may need to be retained due to legal obligations.
You have the right to object to marketing communications or certain types of data processing.
To exercise any of the above rights, contact us at: [email protected] — we will respond to your request within a reasonable time.
7 Cookies and Tracking Technologies
aa44 uses cookies to improve your browsing experience and ensure the platform functions correctly.
7.1 Essential Cookies
These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security verification, and remembering language preferences. Disabling them will prevent the platform from working properly.
7.2 Analytical Cookies
Anonymous analytical cookies are used to understand how many users are visiting our platform and which sections they spend the most time on.
7.3 Cookie Controls
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not work correctly.
8 Protection of Minors
aa44 is a responsible gaming platform. Our services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
9 Changes and Updates to This Policy
aa44 reserves the right to change or update this privacy policy from time to time. The policy may change due to changes in the nature of the service, new legal obligations, or technological developments.
If any significant change is made, we will notify you by email or through a notice on the platform. Continued use of the platform after a change will be considered as your acceptance of the updated policy.
The "Last Updated" date at the top of this page always reflects the most recent version of the policy. It is advisable to review this page regularly.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to get in touch with us.
Speak with us directly through 24/7 Bengali live chat. Our team is always here for you.
For detailed privacy-related requests, email us at: [email protected]
This privacy policy should be read together with our Terms and Conditions and Responsible Gaming Policy, as these documents complement one another.